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Contact Details

Ithala Corporate Services Centre
PO Box 2801, Durban, 4066
ITHALA TRADE CENTRE, 29 Canal Quay Road
Tel: 031 907 8911
Fax: 031 907 5685

Ithala Limited Head Office
303 Dr Pixley KaSeme (WestStreet)
15th Floor Old Mutual Building
PO Box 2588
Durban
4001

Tel: +27 (0)31 366 2500
Call Centre: +27 (0)80 133 1130
Email:Customerservice@ithala.co.za

Ithala Business Finance
303 Dr Pixley KaSeme
26th Floor Old Mutual Building
Durban
4001

Tel: +27 (0)31 372 1200

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Ithala Complaints Procedure

Any person or organisation may lodge a complaint about any aspect of our products, services and operations.

To lodge a complaint, please contact us through any of the following methods:

You can contact the Manager where the service was rendered.

  • Call the Contact Centre on 080 133 1130 or
  • Email us at complaints@ithala.co.za or
  • Fax us on 031-9075685 or
  • Write to us at 29 Canal Quay Road, Point Waterfront, Durban 4069

To lodge a complaint, please contact us through any of the following methods:

  • Full details of complainant (name, surname, company name, postal address, telephone number, fax, email address)
  • The department name and nature of the incident or complaint
  • The customer’s expected outcome
  • The details of the complaint

Once a complaint has been lodged:

The time frame to resolve the complaint in accordance with the Ithala customer care standards, is five working days from date of receipt.

Where a complaint cannot be resolved within the prescribed time frame, the customer will be notified within three working days and be informed of planned action.

If the customer is not satisfied with the outcome from Ithala, then he/she may approach the Service Ombudsmen or FAIS Ombudsmen for the resolution of disputes.

FAIS Ombudsman
Tel: 012 762 5000 / 012 470 9080
Fax: 012 348 3447 / 012 470 9097
Email: info@faisombud.co.za
Website: www.faisombud.co.za

Service Ombudsman
Direct Tel: +27(0) 11 781-2607
Sharecall: 0860 000 272 (CPA)
Email: info@cgso.org.za
Fax: 086 206 1999

Report & Resolve

© Copyright 2018
Ithala is an Authorised Financial Services and Credit Provider
FSP License No. 17139 NCRCP No. 1559 Reg No. 2001/007427/30
Ithala SOC Limited is a wholly-owned subsidiary of IthalaDevelopment Finance Corporation Limited