Ithala’s ethos and ethical conduct are defined in the Corporation’s Code of Business Conduct. This code provides guiding principles regarding the Corporation’s day-to-day business activities, indicating that, through its staff, Ithala:

• Strives to achieve client service excellence as a way of life;
• Displays the highest level of client confidentiality at all times;
• Continues to be an affirmative action employer, through which process, opportunities will be created for staff;
• Remains an apolitical organisation;
• Conforms with generally accepted accounting practices;
• Complies with all laws and regulations, especially insofar as they impact on the functioning of the organisation;
• Addresses any and all instances of commercial crime within the organisation, displaying zero tolerance against proven offenders;
• Strives to avoid being compromised by a conflict of interest;
• Instils in staff the need to avoid private business relationships with clients, customers and suppliers;
• Emphasises the need for staff to avoid personal investments in share transactions undertaken by Ithala; and
• Strives to create and maintain a safe working environment and conserve resources.